Frequently Asked Questions

Where do you ship to and ship from?

Nova Hobby Inc ships orders to USA and Canada only.  All the orders from Canada will ship from GTA, ON. The orders(small parcel less than 1 cube ft) from USA will ship from Niagara Falls, NY.  Bigger parcel will ship from GTA, ON.

How long is order processing and delivery time?

We have 1-2 business day handling time. The USPS  First Class/Priority Mail delivery time is 2-5 business days. The Expedited Canada Post/UPS Standard delivery time is 2-5 business days.

Which payment methods are accepted in the Online Shop?

We accept PAYPAL, Credit Card, Interac(email money transfer).

What Currency do you support?

Nova Hobby Inc sells product in USD and CAD only.  During the checkout process, will pass the price in USD or CAD (depends the currency customer choose) to PayPal.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address.  Credit card payments will go through PAYPAL procedure, we do not read, nor save any Credit Card information.

What exactly happens after ordering?

You can track the status and delivery details from the ‘Your Account’ section.

Do your prices include local taxes?

We do NOT charge any TAX on orders from USA. We only charge TAX on orders from CANADA.